All Apparel items (T-Shirts, Hats, Polo Shirts, Totes, etc.) are ordered from our vendors and/or produced as they sell. Therefore your order may take up to 5 Business Days* to ship out to you. Please keep this in mind when ordering around the Holidays or for any Special Occasions (i.e. Birthdays, Anniversaries, etc.)
Orders shipped via the FREE USPS First Class Mail option normally take 4-7 Business Days* once your order has shipped and the Upgraded USPS Priority Mail option arrives usually with in 2-3 Business Days* once shipped.
Orders shipped via First Class International Mail option normally take anywhere from 10-30 Business Days* (sometimes more) once your order has shipped and orders shipped via the International Priority Mail option usually take 6-10 Business Days* (sometimes more) once shipped.
If you have any special requests please contact us before placing your order. We’ll do everything we can to accommodate you.
*Weekends and Holidays not included. These are estimated times and are not guaranteed by Showtown Tees.
If your package is returned to us for ANY reason due to incorrect shipping information provided by you "the buyer" (i.e. the package was "Undeliverable as Addressed" or "Package Refused") your options are to repay for delivery/postage after providing the correct information or receive a refund minus a 10% restocking fee on the Original Purchase Price of the Merchandise only (any Shipping Charges paid on the initial order are NOT refundable). This rule applies to ALL standard merchandise orders. All Special Order/Custom Jobs are Non-Refundable, therefore they must be re-shipped and re-postage costs paid for by the buyer. This rule also applies to orders shipped with in the USA that received the initial (One Time) "FREE" Standard Shipping Option.
*T-Shirts, Hats, Polo Shirts, Sports Towels & Tote Bags Return/Exchange/Defect Policy:
If you ordered the wrong size, color, etc., you may return (most items*) for a refund of the original "purchase price" (additional shipping and handling charges/upgrades you may have paid are NOT refundable). All items must be in New unused/unworn condition (Excludes the brief time needed for fit/sizing the item of course).
Please Log-in to your Account within 30 days after receiving your order and request a "Return" under the "Completed" Tab under "My Account". Please include details of your request for the Return Authorization Process. Once Approved we'll send you an email with the Return Authorization and Return Shipping Information.
In the case of an "Exchange" simply request a "Return" by Logging into your Account as stated above, return the unused/unwanted item and make a New Purchase of the correct item(s). Return Postage on returns/exchanges is paid by buyer.
In the case of a defective product, a replacement or refund will be provided. Proof of the defect is required. Buyer must provide proof via email (Please provide pictures of the item and defect when possible). If proof via email is not possible, the item must be returned for inspection. Once the item(s) is received back to us and a manufacturer defect is found, the replacement item(s) will be mailed out or a refund of Item(s) and return shipping will be issued. Receiving a replacement vs. a refund on items with a manufacturer defect is at Showtown Tees sole discretion.
*Return/Exchange Policy Excludes ANY Custom/Special ordered items. Replacement or Refund on a Custom/Special Ordered Item with a manufacturer defect is at Showtown Tees sole discretion.
*Please note: ALL custom/special ordered Printing and/or Embroidery items/jobs (including, but not limited to Personalized Sports Towels, Personalized T-Shirt Printing and Personalized Embroidery, Special Order Sizes and/or Colors) are NOT returnable or refundable.